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Subscribe & Save Terms

SUBSCRIBE & SAVE TERMS

Effective Date: October 3, 2026

Last Updated: October 3, 2026

These Subscribe & Save Terms (“Subscription Terms”) apply when you choose Subscribe & Save (also shown as “Auto-deliver this order”) on primepepsolutions.com. Subscribe & Save is offered by Prime Peptide Solutions, operated by Prime Holdings Solutions LLC (“Company,” “we,” “us,” or “our”; references to “Prime Peptide Solutions” mean Prime Holdings Solutions LLC). These Subscription Terms are part of our Terms & Conditions; if the two differ, these Subscription Terms apply to subscription orders.

1. HOW SUBSCRIBE & SAVE WORKS

When you turn on Subscribe & Save, the whole order in your cart becomes a subscription. We ship the same items, in the same quantities, every week, every 2 weeks or every month (the frequency you choose), until you cancel. Your first delivery is charged and shipped when you check out. Each later delivery is charged on its delivery date and then shipped like any other order.

2. YOUR AUTHORIZATION FOR AUTOMATIC CHARGES

Before checking out, you see these terms in the cart and tick the box “I agree to these recurring charges on my card until I cancel.” By doing so and completing payment, you authorize us to charge the card you use at checkout (or any card you later save for the subscription) automatically on each delivery date, in the amount described in Section 3, until you cancel. Your card is stored by our payment processor, Stripe; we never see or store your full card number.

We keep a record of your agreement, including the terms shown to you, the date and time, your account, IP address and browser, and we may provide it to your card issuer if a charge is disputed.

3. WHAT EACH DELIVERY COSTS

  • Items: each item’s regular price on our website on the day the delivery is charged, minus 5% (sale prices don’t apply). Prices are subject to change: you are charged the price of the product on that day, not a fixed price, and never more than the amount in your reminder email (see below).
  • Shipping: the shipping option you chose at checkout, at its price on that day. If the delivery’s items total our free-shipping amount or more after the discount, it ships free by standard shipping, like any order of that size. If the option you chose is no longer offered, we use the option whose price is closest to what you paid for shipping at checkout. Local pickup is not available for subscriptions.
  • Sales tax: we do not currently charge sales tax on subscription orders. If we are ever required to, we will tell you by email before it applies to a charge.

Reminder before every charge. At least 3 days before each delivery is charged, we email you the date, the items and the amount. That delivery is never charged more than that amount; if a price or shipping rate drops before the charge, you pay less. If we can’t send that email, we don’t charge the delivery until we can. If you skip, pause, resume or change your subscription, the next delivery gets a new reminder first, so it may be charged a few days later than planned.

4. DISCOUNTS AND OFFERS

The 5% Subscribe & Save discount replaces all other discounts. Discount codes, partner (affiliate) codes, store credit, sitewide sales, volume and kit discounts, and free-product offers (such as “buy 3, get 1 free”) do not apply to subscription orders, on the first delivery or any later one. Subscription orders do not earn partner commission.

5. ITEMS OUT OF STOCK, UNAVAILABLE OR REMOVED

If any item in your subscription is out of stock or not currently offered on a delivery date, we do not charge you and the delivery waits. As soon as every item is available again, we charge your card (never more than the amount in your reminder email) and ship the whole delivery; your next delivery date is then counted from that charge. We email you when a delivery is waiting. You can remove the waiting item in your account at any time to have the rest shipped right away.

If an item is removed from our catalog, it is taken out of your subscription and we email you. If no items are left, the subscription is canceled.

6. FAILED PAYMENTS

If a charge is declined, nothing is shipped and we email you. We try again 2 days later. After 3 failed attempts, your subscription is paused until you update your card in your account. We are not responsible for fees your bank may charge for a declined payment.

7. SKIP, CHANGE, PAUSE OR CANCEL ANY TIME

You can manage your subscription online at any time in your account at primepepsolutions.com/account/subscriptions:

  • Skip the next delivery
  • Pause and later resume
  • Change the frequency, quantities, items to remove, shipping address or card
  • Cancel online at any time (tick the confirmation box and press Cancel)

You can also cancel by emailing support@primepepsolutions.com. A cancellation, skip or pause made in your account before a delivery is charged applies right away, and you will not be charged for that delivery. A change can’t be made while a delivery is being charged (usually a few minutes; longer only if our payment processor is unavailable); deliveries already charged are shipped and are covered by our Refund & Return Policy. We email you to confirm every skip, change, pause and cancellation, including any we make for you at your request.

8. RETURNS AND REFUNDS

Each subscription delivery is an order like any other and is covered by our Refund & Return Policy, including the 14-Day Money-Back Guarantee for unopened vials. If we charge a delivery after you canceled, skipped or paused it in your account before it was charged, we refund that charge in full as soon as we see it or you tell us.

9. SHIPPING ADDRESS

Deliveries are shipped to the address from your first subscription order unless you change it in your account. You are responsible for keeping it correct; our Shipping Policy applies to every delivery.

10. RESEARCH USE ONLY

All products are sold strictly for laboratory research use only and are not for human or animal consumption. Every subscription delivery is subject to Section 1 (Research Use Only) of our Terms & Conditions.

11. OUR RIGHT TO CHANGE OR END SUBSCRIBE & SAVE

We may change these Subscription Terms or the Subscribe & Save program, or end it. If a change affects your subscription, we will email you before it applies to your next charge, and you can cancel before then. We may also cancel a subscription, with notice by email, for any reason we may refuse or cancel an order under our Terms & Conditions.

12. CONTACT INFORMATION

Prime Peptide Solutions

Operated by Prime Holdings Solutions LLC

Email: support@primepepsolutions.com

Website: primepepsolutions.com