Refund & Return Policy

RETURN & REFUND POLICY

Effective Date: April 27, 2026

Last Updated: September 25, 2026

This Return & Refund Policy (“Policy”) applies to all purchases made through Prime Peptide Solutions (“Company,” “we,” “us,” or “our”). By placing an order through our website, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

1. ALL SALES FINAL

Due to the specialized and sensitive nature of our products, all sales are final. We do not accept returns once an order has been shipped.

All products sold by Prime Peptide Solutions are intended strictly for research purposes only and are not for human or animal consumption. Because of strict quality control, safety standards, and product integrity requirements, returned items cannot be restocked or resold under any circumstances.

2. LIMITED EXCEPTIONS

While all sales are final, we may, at our sole and absolute discretion, review claims under the following limited circumstances:

• Incorrect product received
• Product damaged during shipping
• Product defective upon arrival
• Shipment confirmed lost in transit by the carrier

Submission of a claim does not guarantee a refund or replacement.

3. CLAIM REQUIREMENTS

To be considered for any resolution, you must:

• Contact us within 48 hours of confirmed delivery
• Provide clear photo and/or video evidence showing the issue, including packaging and labels
• Retain all original packaging materials until the claim is resolved

Failure to meet these requirements may result in immediate denial of your request.

4. NON-ELIGIBLE SITUATIONS

We do not offer refunds, replacements, or credits for:

• Customer ordering errors (including incorrect product selection or quantity)
• Change of mind or buyer’s remorse
• Improper storage, handling, or use after delivery
• Claims submitted outside the 48-hour reporting window
• Minor cosmetic imperfections that do not affect product quality
• Shipping delays caused by carriers, weather, or external factors beyond our control

5. RETURN AUTHORIZATION

Under no circumstances should products be returned without prior written authorization.

If a return is approved by us:

• A Return Authorization (RA) number must be issued
• Unauthorized returns will be refused and may be discarded without refund
• We reserve the right to determine whether a return is necessary before issuing any resolution

6. NO REFUNDS EXCEPT AT OUR DISCRETION

Prime Peptide Solutions does not issue refunds. All sales are final. No refund, replacement, or credit is owed under any circumstances, except where Prime Peptide Solutions, in its sole judgment, determines that one is warranted, or where a refund is required by applicable law.

Nothing in this Policy shall be interpreted as a guarantee of a refund, replacement, or credit under any circumstances. Even where a claim appears to meet the conditions outlined, we reserve the absolute right to:

• Approve or deny any request
• Request additional documentation or verification
• Offer a store credit, partial refund, replacement, or no resolution at all, depending on the situation

All decisions made by Prime Peptide Solutions are final and non-negotiable. Any resolution provided is granted as a courtesy and not as an obligation.

7. SHIPPING & LIABILITY DISCLAIMER

Once an order has been transferred to the shipping carrier, Prime Peptide Solutions is not responsible for:

• Carrier delays, including delays on paid expedited services such as USPS Priority Mail Express; shipping charges are non-refundable even when the carrier delivers later than its estimate
• Lost or stolen packages marked as “delivered”
• Incorrect shipping information provided by the customer
• Packages returned to us or discarded by the carrier because of an address problem, such as an expired mail-forwarding order or an incomplete, outdated, or undeliverable address

Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.

8. CHARGEBACKS & PAYMENT DISPUTES

By completing a purchase, you agree to contact Prime Peptide Solutions and give us a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider.

Filing a chargeback on an order that was shipped as described, or without contacting us first, is a breach of this Policy. In that event, we reserve the right to:

• Provide all order records, communications, tracking information, and delivery confirmations to the financial institution to contest the chargeback
• Recover the disputed amount together with any chargeback fees, bank charges, and reasonable collection or legal costs, to the extent permitted by law
• Cancel any open orders, void any store credit and discount codes, permanently close the account, and block future purchases
• Report the transaction to fraud-prevention services and, where appropriate, to law enforcement

Nothing in this section limits any rights you may have under applicable law.

9. FRAUD PREVENTION

Prime Peptide Solutions reserves the right to refuse service, cancel orders, or limit quantities at our discretion if we suspect:

• Fraudulent activity
• Unauthorized transactions
• Abuse of our policies

We may request additional verification before processing or resolving any order.

10. POLICY UPDATES

We reserve the right to update or modify this Policy at any time without prior notice. Changes will take effect immediately upon being posted to our website.

It is the customer’s responsibility to review this Policy periodically.

11. CONTACT INFORMATION

For all inquiries related to returns, refunds, or order issues, please contact:

Prime Peptide Solutions

Email: support@primepepsolutions.com

Website: primepepsolutions.com

By placing an order with Prime Peptide Solutions, you acknowledge that you have read and agreed to this Return & Refund Policy in full.