Shipping Policy

SHIPPING POLICY

Effective Date: April 27, 2026

Last Updated: April 27, 2026

This Shipping Policy applies to all orders placed with Prime Peptide Solutions (“Company,” “we,” “us,” or “our”) through primepepsolutions.com (the “Website”). By placing an order, you agree to the terms outlined below.

1. ORDER PROCESSING

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays)
• Orders placed after business hours, on weekends, or on holidays will be processed the next business day
• Processing times may be extended during high-volume periods or due to unforeseen circumstances

We reserve the right to delay or cancel any order for verification, compliance, or fraud prevention purposes.

2. SHIPPING METHODS & CARRIERS

We ship orders using reputable third-party carriers (e.g., USPS, UPS, FedEx). Shipping options and rates are calculated at checkout based on your location and selected delivery method.

We do not guarantee delivery dates, as shipping timelines are controlled by the carrier.

3. DELIVERY TIME ESTIMATES

Estimated delivery times are provided at checkout and are not guaranteed. Actual delivery times may vary due to:

• Carrier delays
• Weather conditions
• High shipping volume
• Incorrect or incomplete address information

Prime Peptide Solutions is not responsible for delays once the package has been shipped.

4. ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

It is the customer’s responsibility to monitor tracking updates and ensure availability for delivery.

5. RISK OF LOSS & TITLE

All orders are shipped FOB Shipping Point.

• Ownership (title) and risk of loss transfer to the customer once the order is handed over to the shipping carrier
• We are not responsible for packages that are lost, stolen, or damaged after shipment

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

We are not responsible for:

• Orders shipped to incorrect addresses provided by the customer
• Delays or losses resulting from incorrect or incomplete information

If an order is returned due to incorrect information, additional shipping fees may apply to reship the package.

7. LOST, STOLEN, OR DAMAGED PACKAGES

If your package is lost, stolen, or arrives damaged:

• You must contact us within 48 hours of delivery (or expected delivery)
• You must provide supporting documentation (photos, tracking info, etc.)

We may, at our sole discretion, assist in filing a claim with the carrier. However, resolution is not guaranteed, and all outcomes are subject to our Return & Refund Policy.

8. SHIPPING RESTRICTIONS & COMPLIANCE

It is the customer’s responsibility to ensure that purchased products are legal in their jurisdiction.

We are not responsible for:

• Seized or confiscated shipments
• Customs delays or rejections
• Legal issues arising from import/export violations

9. SIGNATURE REQUIREMENT

We reserve the right to require a signature upon delivery for certain orders at our discretion.

10. MULTIPLE SHIPMENTS

Orders may be shipped in multiple packages depending on product availability. Customers will receive tracking information for each shipment if applicable.

11. FORCE MAJEURE

We are not liable for shipping delays or failures caused by events beyond our control, including:

• Natural disasters
• Government actions
• Carrier disruptions
• Supply chain interruptions

12. POLICY UPDATES

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon posting to the Website.

13. CONTACT INFORMATION

For any shipping-related inquiries, please contact:

Prime Peptide Solutions

Email: support@primepepsolutions.com

Website: primepepsolutions.com

By placing an order with Prime Peptide Solutions, you acknowledge that you have read and agreed to this Shipping Policy.