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Questions about a product, batch, or shipment? We're here to help.
Reach Us
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Address320 Knickerbocker Ave
Bohemia, NY 11716 -
Text Only(631) 601-4596Email for faster response
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Emailsupport@primepepsolutions.com
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HoursOrder online 24/7 · Support response within 1 business day
Frequently Asked Questions
What purity level are your peptides and how is it verified?
Our peptides maintain a research-grade purity level of >99%. Each batch is rigorously verified using High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS) to ensure precise chemical composition and identity.
What is a Certificate of Analysis (CoA) and how do I read it?
A CoA is a document providing the specific test results of a batch. It includes the HPLC chromatogram (purity), Mass Spec (molecular weight confirmation), and appearance. It ensures that the product you receive meets all stated specifications. Every batch CoA is publicly available on our COA library before purchase.
Do you test every batch independently?
Yes. Every single batch is tested by an independent third-party laboratory before it is made available for purchase. We never self-certify. If a batch does not pass independent testing, it does not get listed — period.
How should I store peptides before reconstitution?
Lyophilized (freeze-dried) peptides should be stored in a cool, dry place away from light. For long-term storage, a refrigerator (2–8°C) or freezer (-20°C) is recommended to maintain maximum stability for up to 24 months.
Are your peptides lyophilized?
Yes. All peptides ship in lyophilized (freeze-dried) form for maximum stability and shelf life. They must be reconstituted with bacteriostatic water before use in research applications.
What is the shelf life of your peptides?
Lyophilized peptides stored refrigerated (2–8°C) or in a freezer (-20°C) have a shelf life of 24+ months. Once reconstituted with bacteriostatic water, the solution should typically be used within 28 days and kept refrigerated.
How much bacteriostatic water do I need?
The volume of BAC water depends on the desired concentration for your research protocol. As a general starting point, 1–2mL of BAC water per vial is common, but this varies by compound and application. We offer BAC water in 3mL and 10mL sizes.
How fast do you ship?
Most orders ship same-day or within 24 hours. Lyophilized peptides are highly stable at room temperature and ship safely without special cooling.
How do I track my order?
Once your order ships, you will receive a tracking number by email. You can also log into your account and view your order details and tracking information at any time.
What payment methods do you accept?
Visa, Mastercard, American Express and Discover credit and debit cards, processed by Stripe at checkout. Card details are never stored on this site.
Do you ship internationally?
No. We currently ship within the United States only and cannot accept international orders or ship to freight forwarders. Domestic orders ship from Bohemia, NY with a tracking number emailed on dispatch; see our shipping policy for details.
Do you offer bulk pricing?
Yes. We offer tiered bulk discounts automatically applied at checkout (10% off 3+, 15% off 5+, 20% off 10+). While a site-wide sale is running the sale price applies instead and the tiers pause. For institutional or large-volume orders beyond these tiers, contact our team directly to discuss pricing.
Are these peptides for human use?
No. All products sold are strictly for laboratory research and professional use only. They are not intended for human consumption, diagnostic, or therapeutic use.
What is your return and refund policy?
All sales are final once an order has shipped. If an order arrives damaged or incorrect, or is lost in transit, contact us within 48 hours of delivery (or expected delivery) with photos and the tracking details and we will review it. Any resolution is at our discretion under our Refund & Return Policy.